1 Message
Autopay
Autopay keeps shutting off. I have always used the ApplePay option for autopay. There is no problem with the payment method. It was used for years and suddenly was deleted and shut off. I have set it back up twice now and each time it is shutting off and missing the payment. This month is the 3rd time. I have reset the autopay with a checking account now. You should not offer the option to use ApplePay if it doesn’t work correctly. Serious hassle every month finding out the autopay dropped AGAIN.
ccRuben
Retired Employee
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729 Messages
2 years ago
@user_83fh4n Good morning! We appreciate you taking the time to bring your experience to our attention. We are always looking for ways that we can improve our customers experiences with doing business with Xfinity. We want to be sure that your equipment, services, and support tools work at they are intended. I would be delighted to look into your issue further, and get you in the right direction for a resolution. To get started, can you please send a Direct Message with your name, the service address, the mobile numbers associated with your account, and the nature of your concern?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_qdsahk
3 Messages
2 years ago
I am having the exact same issue! Autopay with Apple pay just shuts off and now I have to pay a late fee? That's ridiculous. Need help finding a solution to this!
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