Autopay with Apple Pay stops working

Hi @user_qdsahk I'm sorry to hear you're having issues with your Apple pay not deducting each month. I would recommend setting up autopay using your bank account or bank card. If you prefer Apple Pay you can definitley log in and pay the bill each month using it. To avoid this in the future. You can set up autopay using our Xfinity app which is free to download. Log in with your primary username and password to set this up. It can take up to 45 days for autopay to kick in. Depending on your plan you may be eligible for a $10 discount for signing up using a bank account I have a link with more information on the discount.  https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. 

I have a link that walks you though how to turn on and set up autopay https://www.xfinity.com/support/articles/setting-up-auto-payments. 

I am happy to help you with a credit for that $10 late fee. 

Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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