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user_m4duys
1st Topic

3 Messages

Monday, January 29th, 2024 5:06 PM

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Autopay transaction does not show in my bank account

I am a new user of Xfinity and have already setup a autopay through bank account. I received the notification from Xfinity saying that an auto payment for January bill was posted, but it did not show in my bank account. Is this an issue of Xfinity autopay or the bank?

Question

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Updated 

1 year ago

610

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAngie

Official Employee

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1.8K Messages

1 year ago

 

user_m4duys, Thank you for reaching out to Xfinity Support. It can take up to 45 days for autopay to start up. You may want to contact your bank to see if the payment was deducted. If you still need further assistance, let us know and we can take a closer look at your account. 

 

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user_m4duys

3 Messages

@XfinityAngie​ Thanks for your reply. I activated my Internet service on 1/9/2024. I contacted the bank and they recommended me to contact you because so far they are unable to get a reference of this payment and they did not block any transactions from Xfinity. So should I wait for more days for this transaction?

1 year ago

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XfinityTy

Official Employee

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376 Messages

@user_m4duys! Thank you for working to resolve this issue proactively! I definitely want to take a deeper look into this issue for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_m4duys

3 Messages

@XfinityTy​ Transaction showed up. No issue now.

1 year ago

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XfinityRaf

Official Employee

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867 Messages

Glad to hear the transaction showed up on your banking statement. Please let us know if you run into any further Autopay issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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