Visitor
•
1 Message
Autopay stopped/not working!!!
I have had Autopay on my account for the past couple of years. Without fail the payments have come out and the payment account I have on file has not changed. In the last few months, I was getting notifications that the payment was processed and yet the money did not end up being charged to my banking account I have on file. The bank on multiple calls has informed me that there was no attempt by Comcast to charge my bank account. Now I am losing the 10.00 autopay credit and I have been charged a returned payment fee for a payment that was never attempted by you and when I log in to my account it shows that the payment was processed and posted with a confirmation number? Every time I try to go to my billing page it makes me log in a minimum of three times (two factor authentication every single time). I am trying to pay you and you are making it impossible.
XfinityRay
Official Employee
•
2.7K Messages
2 years ago
Hello, @brosephb! I would be happy to look into the billing on your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_ba244f
Visitor
•
1 Message
2 years ago
Same thing happened to me at around the same time. Tried to handle it through the app and it wouldn't get past trying to get me to make a payment. Autopay was working before just fine, my card isn't set to expire. I even removed and reentered the card and still not working. Yet an individual payment works with the credit card details.
About 95% likely it's a software bug that was introduced in their release around that time that they haven't fixed. The autopay scheduler is likely not pulling and passing data correctly to the Chase api.
0
user_113897
Visitor
•
1 Message
2 years ago
Same thing happened to me.
0
Coalsonjerry
1 Message
2 years ago
Same thing happened to me, but it’s when I cut a few services and changed from a visa autopay to a checking account. If you want the money take it. Stop charging me late fees!!!
1
0