Visitor
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1 Message
Autopay stopped working
I received a late payment notice 3 days ago and it stated that Don’t worry—you can still make your payment now and avoid late fees. I have autopay with Apple Pay and each month the bill has been paid except for this month. I noticed that billing stated that it was processing, but it never went through. My card has not changed, and the expiration date is still good through 2024. I contacted Mastercard and they said nothing came through on autopay from Xfinity. Why did I lose my $10 credit for autopay when I did not change anything with my account? I cannot even sign up for autopay again, as it is listed as "Currently Unavailable". I made payment using a different card because the Apple Pay option gave me an error. I would like for my Apple Pay to be set up as my autopay option as it previously was.
Please advise.
CCChristopher
Problem Solver
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577 Messages
2 years ago
@user_7c5bd3 Hello and good morning, and thank you for reaching out to your Xfinity social media team here on Facebook. I hope your Monday and week are going great so far, aside from these issues with your automatic payments of course. You have reached the right place, and I would be more than happy to assist you in getting these autopay questions and concerns resolved once and for all. Anything we can do to help a valued member of our Xfinity family. To get started, please send us a private message with your first and last name and service address, and we can continue!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_8b75e8
Visitor
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1 Message
2 years ago
This is still occuring for me and the link above leads to a 404 error, so very buggy..
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ComLuke
New Poster
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4 Messages
2 years ago
Still happening for me, and I’ve been assured the issue was resolved the past two times I reached out via chat as advised.
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user_055d7f
1 Message
2 years ago
Same thing here and the frustrating part is I'm trying to use the same payment method for two accounts - one is working, the other not - weird...
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