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Visitor

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1 Message

Monday, January 30th, 2023 4:04 PM

Closed

Autopay stopped working

I received a late payment notice 3 days ago and it stated that  Don’t worry—you can still make your payment now and avoid late fees. I have autopay with Apple Pay and each month the bill has been paid except for this month.  I noticed that billing stated that it was processing, but it never went through.  My card has not changed, and the expiration date is still good through 2024.  I contacted Mastercard and they said nothing came through on autopay from Xfinity.  Why did I lose my $10 credit for autopay when I did not change anything with my account?  I cannot even sign up for autopay again, as it is listed as "Currently Unavailable".  I made payment using a different card because the Apple Pay option gave me an error.  I would like for my Apple Pay to be set up as my autopay option as it previously was.

Please advise.

Problem Solver

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577 Messages

2 years ago

@user_7c5bd3 Hello and good morning, and thank you for reaching out to your Xfinity social media team here on Facebook. I hope your Monday and week are going great so far, aside from these issues with your automatic payments of course. You have reached the right place, and I would be more than happy to assist you in getting these autopay questions and concerns resolved once and for all. Anything we can do to help a valued member of our Xfinity family. To get started, please send us a private message with your first and last name and service address, and we can continue!

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

Visitor

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1 Message

2 years ago

This is still occuring for me and the link above leads to a 404 error,  so very buggy.. 

Official Employee

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443 Messages

@

user_8b75e8  Thank you for reaching out to us regarding your concern.   So that we can review the account, please send us a Direct Message, and we'll circle back here with the steps that we discuss. 
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window. Please include your full name and service address. 
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.  Please provide your full name and service address in the Direct Message. 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

2 years ago

Still happening for me, and I’ve been assured the issue was resolved the past two times I reached out via chat as advised. 

1 Message

2 years ago

Same thing here and the frustrating part is I'm trying to use the same payment method for two accounts - one is working, the other not - weird...

Official Employee

 • 

1.9K Messages

Hello, @user_055d7f. I sincerely apologize for the inconvenience this autopay issue is causing you. I'd be more than happy to review your account to see what's going on. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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