Autopay question: webpage vs email

Hey @BruceW! Great question and it depends on where you are in your billing cycle. 

Based on the date you provided above, you will be good to have the autopay take care of your next payment. If it was a few days out then that's when I would suggest it is best to make a one time payment and check the autopay. (It can take between 24-48 hours to show up on our end here) 

Payments will usually start processing anywhere from 24-72 hrs prior to your payment date depending on your financial institution. 

If you see that your payment has not gone through around the 28th-29th please send us a direct message and we can confirm with you. 

Per our Late fee policy "If your payment fails on your automatic payment date and the failed payment isn’t resolved by the end of your next billing cycle, you may be charged a late fee depending on where you live."

@XfinityEva: Thank you for your reply. If I'm understanding you, since we have 17 days or so until the payment is due, it's reasonable to gamble that the Autopay will take place, especially if I keep a close eye on my account and my email around that time. If I've misunderstood, please let me know!

I could only find the "If your payment fails" sentence you quoted at https://www.xfinity.com/support/articles/missing-bill-payment, which appears be a support article for Xfinity Mobile. I was not able to find it anywhere else. Does the same policy also apply to other Xfinity services?

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It should hardly be necessary to post the following since it should be obvious that "hmmm - we have a problem here and we really should fix it", but since there doesn't seem to have been any recognition of this in the responses above:

When one part of Comcast says "Autopay is scheduled for Sep 28" and another part says "this change will not take effect until your next billing cycle", something is broken and really ought to be fixed! Customers should not be placed in the position of trying to figure out which of these conflicting statements is correct.

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I signed up for automatic payments and paperless billing three months ago today. https://www.xfinity.com/support/articles/automatic-payment-paperless-billing says:

When you sign up for automatic payments and paperless billing, you’ll receive up to a $10 discount on your monthly Xfinity bill. The discount will begin within 45 days. Depending on the timing, the discount may not always appear on your next statement but will appear on your following bill.

But, three months later, none of the bills generated since signing up, including the December bill, show any discount. Could someone check on this please?

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... Can you please send me a Direct Message ...

Message sent to Xfinity Support.

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"Solution": To get the discount, customers must have an "eligible plan", and apparently my plan is not eligible. The "eligible plan" requirement is only listed in https://www.xfinity.com/support/articles/automatic-payment-paperless-billing's "If I have multiple accounts" paragraph. I overlooked it since I don't have "multiple accounts". The "eligible plan" requirement should be stated more prominently, like, in the very first sentence, ex: "If you have an eligible plan and sign up for automatic payments and paperless billing, you’ll receive up to a $10 discount ...".

It is IMHO dishonest to hide the "eligible plan" requirement under "If I have multiple accounts".

I would also be helpful if the phrase "eligible plan" was defined somewhere. As best I can tell, it is not.

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