1 Message
AutoPay + Plaid
So I just spent the past day or so fighting to get these "one time charges" taken off my bill. I don't understand why I would be charged in the first place given I linked my account through the PROVIDED SYSTEM and somehow my banking info was wrong? I have no issue using my checking acct anywhere else, but for whatever reason when it's linked to my xfinity acct, it's an issue (that I wasn't notified about).
I managed to pay my bill through my savings acct but I can only do a certain number of withdrawals a month and I'm not risking fees elsewhere just to pay my internet.
Can anyone tell me what I could have possibly done wrong and how I can fix it? I'm not using my card because I believe there's an additional fee, but having to talk to live agents through chats is exhausting because no I don't want to add a mobile line to my acct for free for the next 12 months, I just want autopay to work so you guys don't charge me for Echeck/eft Returned fees.
XfinityJamesC
Official Employee
•
2K Messages
22 hours ago
Greetings, @amillust.23! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your payment settings, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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