Autopay / Paperless Billing Discount Removed

Hi @XfinityQue, I signed up for autopay and paperless billing last year.  I had a change of address (different apartment within the same building) about a month ago.  On the transfer order, I confirmed my monthly bill remained the same, and I have already had the autopay discount applied to my first billing cycle at my new address.

The only thing that I know has changed was today I submitted an outage credit for an "enhanced network" outage for yesterday (outage was from 7am PDT to 4pm PDT).  On the link to view the $5 credit, I saw my bill rose by $5 instead and the next two billing cycles showed a $10 monthly increase from the autopay discount getting removed from my account

I reviewed the FAQs at https://www.xfinity.com/support/articles/automatic-payment-paperless-billing before posting on the forum and confirmed my paperless billing is turned on and that autopay is on and set to a bank account (not credit or debit card).  Please advise

Thank you for confirming, user_x3xepf! Not to worry, we will help review your account further regarding the autopay discount not reflecting at this time. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.