Autopay issue with payment being canceled and but never refunded.

My monthly payment was made on time with right amount and confirmed by email from Xfinity next day as being successfully processed. But a few days later it seems to have disappeared and I am being charged again with no explanation. Same thing happened same month last year and took several months to get straightened out.

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XfinityBenjaminM

Official Employee

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2.6K Messages

10 hours ago

user_w3zlyt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on with your bill. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_w3zlyt

Visitor

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2 Messages

Ii would prefer to actually talk to someone with Xfinity who can explain to me why and how this is happening to my account intermittently and why. My phone number should be on my account.

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10 hours ago

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user_w3zlyt

Autopay issue with payment being canceled and but never refunded.

XfinityBenjaminM

user_w3zlyt

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