1 Message
Autopay gone wrong!
I'm really upset this is the SECOND WEEK Xfinity has took out a "Retry payment". The first retry payment was taking out and returned back. Now this is the second week with the same issue after I have already called about the first incident. XFINITY/COMCAST as already successfully took out their payment for the month at the beginning of November. When I called they told me if I take auto pay off my bill will increase 10 dollars due to the auto pay discount I have now. But who wants to do auto pay and you guys are abusing my bank account. I'm hoping this second payment is automatically refunded like the first one. But MAKE IT STOP! I shouldn't have to stop auto pay and loose my discount because of Xfinity's lack of negligence.!!
XfinityEricB
Official Employee
•
2.4K Messages
2 years ago
Hello @user_jbth3t, and thank you for reaching out to us today for help with getting your second payment back. I will also see what is going on with it happening more than once, and work to get this fixed.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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