U

Visitor

 • 

1 Message

Wednesday, December 7th, 2022 6:49 PM

Autopay Discounts

Why is there a cost difference between the auto-pay discount with a Credit/Debit card ($5) and a checking account ($10)?  With a credit / debit card I can dispute any charges I feel would be inappropriate, where as if it is taken directly our of my checking account, I have to dispute this directly with my bank. This is a deal breaker for me as I do not trust Xfinity enough to provide them a means to take money directly out of my checking account, so it prevented me from signing up for new Internet service with XFinity.

Official Employee

 • 

467 Messages

2 months ago

Hello, I hope you are doing well today! Please send me a private message with your full name and full address. I can most definitely take a further look at this for you. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

forum icon

New to the Community?

Start Here