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user_444hwt
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3 Messages

10/05/2026 3:33 PM

Autopay Discount

I signed up for autopay and was told there would be a $10 a month discount if I signed up for automatic payments and paperless billing. My monthly charges have not been reflecting this promotion. Is there a reason as to why I am not getting the $10 off?

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3 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

3 hours ago

Good Morning, @user_444hwt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to ensure the rate is exactly as expected with the $10 discount with automatic payment using your bank account and paperless billing. With the discount, it typically will apply onto the account within 45 days which is usually 1-2 billing cycles depending on the time it was added. You can find all the details here. Has the allotted time passed for the discount to apply? Please let us know. 

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user_444hwt

Visitor

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3 Messages

Yes, this is my third billing cycle.

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3 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

Hmm, that is certainly interesting @user_444hwt! Just to ensure everything is all correct, you set up the payment using your bank account information and not a credit/debit card, is that correct?

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3 hours ago

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user_444hwt

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3 Messages

Yes, it was my bank account.

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3 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

 Thank you so much for clarifying that for us, @user_444hwt! I would be more than happy to dive into the account further, and ensure everything is updated on our end. Can you please send us a DM to get started? 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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