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user_346eac
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10 Messages

Tuesday, December 31st, 2024 4:21 PM

autopay discount

I am supposed to get a $5.00 discount for autopay and this month it is only $2.00. 

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10 hours ago

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EG

Expert

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108.4K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

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1.7K Messages

1 month ago

Hello and thank you for reaching out via our Xfinity Community Forums, user_346eac. We're excited to offer you even greater savings! Starting this billing cycle, the discount for eco bill and auto-pay using a credit or debit card is now $2. However, we're pleased to announce that you can receive a significant discount of $10 per month by updating your auto-pay to use your bank's routing and account number. This convenient and secure option offers the best savings and helps us reduce paper usage, benefiting both you and the environment. We understand that updating your payment information may seem like a small step, but it can lead to substantial long-term savings. We're here to assist you every step of the way. Please don't hesitate to contact us if you have any questions or need assistance with updating your auto-pay information.

 

 

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Vando22

Contributor

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79 Messages

@XfinityChristy​ Yeah, no.  I'll be going back to paper billing if it goes any lower, and I might do it anyways.  You are asking too much, Comcast, and your autmated features, internet billing, and communications haven't proven they can be trusted for routing and account numbers... HA!  The U.S. treasury was recentlyt hacked, and you're asking your customers to give their banking credentials to you for storage and automated transactions.  

(edited)

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1 month ago

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XfinityRoberto

Official Employee

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1.6K Messages

@Vando22, you are more than welcome to go back to paper billing. You can always set up the autopay at anytime you wish again. Plese let us know if you have any other question or concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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carla68d

2 Messages

@XfinityChristy​ was this announced by email? I would have made the change before this month's bill and losing money if I had known. I can't find any emails from xfinity about this change.

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17 days ago

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XfinityMarcus

Official Employee

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1.2K Messages

carla68d excellent question, I believe this change in particular was listed on your previous monthly billing statement touching on rate changes for 2025.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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No_Smoking

Visitor

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8 Messages

10 days ago

The discount is now only two bucks because I want to use my credit card? wow. Raise the price and short any discount we could get. I swear we are just being nickel and dimed at every turn. 
Zipply is looking better everyday.

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XfinityJustinC

Official Employee

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934 Messages

@No_Smoking​ thank you for taking time to leave a reply, we appreciate valuable feedback to know when changes are impacting customers. I know using the payment method of choice is important, and I'll pass along the feedback to our corporate leadership. If you do want to update to checking account autopay, the discount is still $10 for that payment method and paperless statements. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_cprgub

1 Message

2 days ago

Yep I got no notice that the discount for automatic payment was lowered to 2 bucks. Fiber optics finally in my area....can't wait for a couple months till my contract is over to switch. 

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user_0gqgn0

5 Messages

lucky you still stuck in the monopoly that's xfinity in my area. why digital communication should be supported by the community and not privatized. profit will always come before service as long as that is the case

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10 hours ago

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Marcology_101

Visitor

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5 Messages

22 hours ago

T-Mobile did this same thing, changed the automatic payment discount if you're paying with a credit card. It's called discrimination based on form of payment. 

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carla68d

2 Messages

@Marcology_101​ But T-mobile sent out several emails and informed all their customers with a few months notice. Xfinity did nothing. 

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16 hours ago

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