TheLongArm's profile

Regular Visitor

 • 

5 Messages

Sun, Jan 10, 2021 6:00 AM

Auto-pay Discount

When I upgraded my service I was told I'd receive a monthly $10 auto-pay discount. I've had to contact Comcast every month to have the discount manually applied. Again, this month, no discount. Help!

Responses

Regular Visitor

 • 

5 Messages

5 m ago

Kudos to the Comcast rep who just gave me the $10 Auto-pay credit! Sadly, it took over an hour of chatting via Twitter to accomplish this. It's the third month in a row I've had to contact Comcast and request this credit be manually applied. That's several hours of time to get something that should be automatic. The rep said that this should happen automatically on future bills but that's what the rep told me last month. Fingers crossed! 🤞

Again

Expert

 • 

25.8K Messages

5 m ago


@TheLongArm wrote:

Kudos to the Comcast rep who just gave me the $10 Auto-pay credit! Sadly, it took over an hour of chatting via Twitter to accomplish this. It's the third month in a row I've had to contact Comcast and request this credit be manually applied. That's several hours of time to get something that should be automatic. The rep said that this should happen automatically on future bills but that's what the rep told me last month. Fingers crossed! 🤞


That discount doesn't kick in until the 3rd bill or 45 days, so you got three "freebies".

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

5 Messages

4 m ago

@Again - I was hoping you were right about the discount kicking in after 3 bills or 45 days. However, I just got my 4th bill today, and still no discount.☹️ Now I'm about to spend my monthly hour+ trying to get this problem fixed. I guess the best I can hope for is another $10 credit but no permanent fix.🙄

Terry0327

Regular Contributor

 • 

85 Messages

4 m ago

Isn't it amazing how an increase can kick in immediately but a discount takes 45 days or 3 billing cycles. 

Again

Expert

 • 

25.8K Messages

4 m ago


@TheLongArm wrote:

@Again - I was hoping you were right about the discount kicking in after 3 bills or 45 days. However, I just got my 4th bill today, and still no discount.☹️ Now I'm about to spend my monthly hour+ trying to get this problem fixed. I guess the best I can hope for is another $10 credit but no permanent fix.🙄


Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

4 m ago

Hi,  Terry0327. Good afternoon! 🙂 We appreciate you choosing to post here in the forum Community for support. You definitely came to the right place for help! We will need to get your account pulled up in order to see what in the world might be going on with your EcoBill/AutoPay discount! To get started, please send us a PM with your first and last name so we can continue from there.

 
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  
 
We look forward  to hearing from you and clearing this up!
 
 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

 • 

5 Messages

4 m ago

@ComcastMorgan - Did you mean to tag Terry0327 ? I'm actually the OP, not Terry0327.

 

Anyway, I spent my monthly hour+ with a Comcast rep, and this one finally explained that my plan isn't eligible for the autopay discount. I didn't even bother arguing that the rep that originally put me in that plan said it was eligible. I let this new rep switch me to another plan that is eligible for the discount and, supposedly, has the same speed and features. I'll be back to this thread next month if things are messed up again (unless it gets locked).

Terry0327

Regular Contributor

 • 

85 Messages

4 m ago

I didn't respond to the request for a PM.. I have had 3 monitors on this board ask me to Private Message them about my  bill increasing in the 6th month of a 24 month agreement. I sent my name ,account number, address, and phone number by Private Message and have not heard from anyone.

 

However, I did have one monitor start a discussion of my account naming amounts and services I was receiving and posting on this open forum.   I asked if he didn't mind can we discusss this by PM. He said sorry for the misunderstanding and would contact me. Never heard from him again as well.

 

Good luck,

New to the Community?

Start Here