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jamesr1
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9 Messages

Thursday, January 18th, 2024 9:04 AM

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Autopay discount not credited

I enrolled in paperless & bank direct autopay but didn't receive the discount such enrollment earns.

Question

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Updated 

1 year ago

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XfinityEmilyB

Official Employee

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2K Messages

1 year ago

@jamesr1 Thank you for reaching out to us here so we can make sure your discount is being applied properly. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

(edited)

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jamesr1

New Poster

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9 Messages

I don't see such chat icon in the upper right corner of my smartphone page. 

 [edit PII]

(edited)

1 year ago

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XfinityEmilyB

Official Employee

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2K Messages

@jamesr1 Whoops, we are still on the public page so please make sure not to post any of your personal information. I've made your comment private so no one else can see it, and you can also delete it if you'd like. Are you signed into the forum page? You can sign in using the same user ID and password you use for your Xfinity online account. Once signed in, please use this link to send a direct message to "Xfinity Support". 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jamesr1

New Poster

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9 Messages

I thought I was having this chat on the forum page while appropriately signed in. How does one reach the forum page which you reference?

1 year ago

0

XfinityThomasB

Official Employee

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1.9K Messages

No worries, jamesr1

Here is the steps for you:

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

jamesr1

New Poster

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9 Messages

Where does one find the "direct message" icon which you quote?

1 year ago

0

BruceW

Gold Problem Solver

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26.3K Messages

1 year ago

... Where can I see a picture of the links to which you want me to connect?

Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. OTOH if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.

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XfinityJeniece

Official Employee

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3K Messages

1 year ago

We want to thank you for reaching out to Xfinity Forums for support with your concern about Autopay. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs! Thanks for being in the Xfinity Forums community! 😀

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