Autopay discount not applied

Can you please check why my autopay discount is not applied to the next bill?

I have autopay enabled with my checking account.

I have paperless billing enabled too.

Xfinity Account Number <Edited: Personal Information>

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XfinitySeth

Official Employee

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808 Messages

2 months ago

Good day user_wepemu 👋 You're in the right place for help, so thanks for stopping by our community! I know how important it is to make sure you're getting every discount you should be, and that automatic payment discount is one of our best. Have you only recently set your payment preferences to start receiving this discount? They $10 discount can take 1-2 billing cycles before it appears on your bill, so depending on when you set it up, you may still be within that window 👍

Please let me know if you have additional questions and check out xfinity.com/support/articles/automatic-payment-paperless-billing when you have time as it has loads of useful information on how these discounts are applied.

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user_wepemu

Visitor

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7 Messages

I set this up 2 years ago and my previous bills include it.

I disabled and enabled it again today to check if it makes any difference, but it doesn't.

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2 months ago

0

XfinitySeth

Official Employee

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808 Messages

Okay thanks for letting me know! Is your automatic payment setup specifically through a checking or savings account, or is it setup through a card instead?

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2 months ago

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user_wepemu

Visitor

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7 Messages

I have autopay enabled with my checking account.

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2 months ago

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XfinityAmira

Official Employee

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4.7K Messages

Thanks for confirming! Let us take a further look into this for you on our end so we can get it all sorted out, user_wepemu. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 months ago

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Billing

user_wepemu

Autopay discount not applied

XfinitySeth

user_wepemu

XfinitySeth

user_wepemu

XfinityAmira

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