Visitor
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2 Messages
Autopay Discount Failure Leading to Total Website and App Shutdown
I am a new xfinity customer, and following the creation of my plan and reaching the final page of checkout, I noticed my $10/month autopay discount was removed. Using the edit plan button in the submenu in the corner of my screen, it took me to a page that reads "Sorry about that! We had a problem with our site." and a try again button that simply refreshes the page to the same error screen (I would add an image but that refreshes THIS page and restarts my progress on this post. Very frustrating!). Most pages on the website are inoperable and the xfinity app is inaccessible despite my account successfully logging on. I am looking for a way to finalize this plan (with the autopay discount) as soon as possible and be done with this process. Please advise.
EG
Expert
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121.5K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.9K Messages
5 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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