Visitor
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1 Message
Autopay discount disappeared
Hello,
I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract starting in Jan 2026. Otherwise, no changes have been made.
Thanks
XfinityPaula
Official Employee
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1.8K Messages
19 hours ago
Hello user_svbmav! Thank you so much for reaching out to us with the missing autopay discount. I'm so sorry for this trouble. The autopay discount for credit and debit card payments has been removed. The discount was removed this month. However, you do still have the opportunity for an autopay discount of $10.00 a month when you are enrolled with your bank account.
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