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user_svbmav
1st Topic

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1 Message

Tuesday, December 23rd, 2025 6:17 PM

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Autopay discount disappeared

Hello,

I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract starting in Jan 2026. Otherwise, no changes have been made.

Thanks

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16 days ago

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Official Solution

XfinityPaula

Official Employee

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1.8K Messages

1 month ago

Hello user_svbmav! Thank you so much for reaching out to us with the missing autopay discount. I'm so sorry for this trouble. The autopay discount for credit and debit card payments has been removed. The discount was removed this month. However, you do still have the opportunity for an autopay discount of $10.00 a month when you are enrolled with your bank account. 

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user_78ad37

Visitor

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9 Messages

25 days ago

So there is no point in doing paperless billing with a credit card then if there is no discount and I might as well go back to paper bills and manually pay, right?

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XfinityRay

Official Employee

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3.6K Messages

Hi, @user_78ad37! You can set up the options that you feel are best for your household. If you prefer paper bills and to pay your bills manually each month, you can do that. This link shows how to manage your automatic payments, https://www.xfinity.com/support/articles/setting-up-auto-payments. This link shows how to manage paperless billing, https://www.xfinity.com/support/articles/signing-up-for-paperless-billing.

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25 days ago

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user_78ad37

Visitor

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9 Messages

@XfinityRay​ This doesn't help me.  The link you included tells me how to turn ON paperless billing.  Since there is no longer a discount for doing that, I want to turn OFF paperless billing.  Do you have a link to do that?

19 days ago

0

XfinityShawn

Official Employee

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2.1K Messages

 

user_78ad37 The link shared will show you the paperless billing option as well. It's in the Xfinity app. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_78ad37

Visitor

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9 Messages

I read it from top to bottom.  All it says is how to switch TO paperless billing.  There is no information included as to how to turn OFF paperless billing.  Since you seem to have a different version than what is appearing on my end, could you cut and paste the relevant section for me please so I can turn off my paperless once and for all?

18 days ago

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XfinityNatalie

Official Employee

 • 

539 Messages

 

Please follow the steps below and let us know if you need any further assistance. 
-Go to xfinity.com and sign in to your account.
-Navigate to the Billing section.
-Look for Billing & Pay, then select Manage Paperless Billing or find the "Billing Account" section and click Manage Bill Delivery.
-Find the option to turn off paperless billing and follow the prompts to confirm your choice. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

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