2 Messages
Autopay did not work this month
Hi! I have autopay set up to draft on the 18th of every month. I usually received an email on the 19th, early in the morning thanking me for my payment. Since I enabled it, it has worked.
However, this month it did not. It did not go through on October 18th and when I log into my account it still shows the payment will be made October 18th. Obviously, it’s not the 18th anymore and I did not want to risk a late payment…so I made a regular payment. I enabled autopay for a reason and it’s unfortunate that the auto payment was not made this month.
Why didn’t it work this month? How can I ensure it works in the future?
XfinityThomasB
Official Employee
•
1.9K Messages
2 years ago
Good morning @robinmurray
My autopay had drafted easy peasy, we are not positive without looking at the account why. Would it be okay for us to dig in on what happened?
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
2
0