2 Messages
Autopay card wasn't charged - had to pay manually
Yesterday the billing page said "Autopay processing". My card was not charged. I checked again today and the billing page said "Autopay scheduled for July 22". My card had still not been charged. I had to pay manually by card today. The autopay card is the same card I used to pay my bill. It is not expired.
How do I avoid a late fee? Also, how do I make sure autopay happens next month?
XfinityWilliam
Official Employee
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1.3K Messages
2 years ago
Hello @user_85a911. I can understand your concern with not wanting a late fee. Since 7/22/2023 was on a Saturday, the system would process your payment the next business day which is today Monday 7/24/2023.
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XfinityWilliam
Official Employee
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1.3K Messages
2 years ago
As long as you have autopay on, there will never bee a late fee charged to your account. That being said, as long as there is no issue debiting the payment when the systems goes and does that.
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