Gold Problem Solver
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27.1K Messages
Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/automatic-payment-paperless-billing for a $10 discount, but I never received the any discount because, according to Xfinity Support, I didn't have an "eligible plan".
Could Billing check to see, if I were to try again, might the discount come though? Or are the video and Internet services I have with Comcast/Xfinity still "not eligible"? If not, what exactly is an "eligible plan"? The "automatic-payment-paperless-billing" article suggests that an "eligible plan" is one that:
- includes Xfinity Internet
- is set up for automatic payments and paperless billing with a stored bank account
I did that, and still no discount. WHY?
BruceW
Gold Problem Solver
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27.1K Messages
5 days ago
Could I get an Employee response to this question, please?
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EG
Expert
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116.3K Messages
4 days ago
@BruceW
I just escalated this, Bruce.
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XfinityJosephA
Official Employee
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2.2K Messages
2 hours ago
Hello, @BruceW feel free to send us a direct message, so our team can take a closer look at your services. You may have a Grandfathered plan, but we'll confirm and get you all the information you need. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
https://forums.xfinity.com/direct-messaging
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