Visitor
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4 Messages
Autopay and paperless discount missing
I extended my contract and when I talked to the agent, they had said that I would continue to get the discount of $10 since I was already setup with a bank account. However, when I looked at the upcoming charges after the change was make, it didn't reflect the discounted price and so when I reached out again, the agent said he had to add it manually. There seems to be no place to check or verify that it was actually added back; I don't understand why it was removed in the first place, especially when the approval link had discount language in it. Who can check whether that discount is added to my account or not. The Xfinity website is horrible in terms of usability, this sort of information should be transparent.
XfinityEricB
Official Employee
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2.1K Messages
1 year ago
@user_5aae47 I would be happy to check the account for you to confirm the discount!
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_9r6p1b
1 Message
1 year ago
Hello. I'm having the same issue, but don't see a "Direct Messaging" icon. Does that feature have to come from an Official Xfinity Employee?
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