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steve1214
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14 Messages

10/23/2026 4:47 PM

AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account.  So far all looks ok on the billing with the exception of the $10 autopay discount.

Thanks,

Steve

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20 minutes ago

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XfinityDemetrise

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586 Messages

2 hours ago

Hi there. Thank you so much for reaching out.  In order to receive the $10 self-service discount, you must enroll into paperless billing as well as bank auto-pay.

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steve1214

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14 Messages

I am enrolled in both.

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2 hours ago

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XfinityDemetrise

Official Employee

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586 Messages

If you are enrolled in both, you are good to go.  The self-service discount for automatic payments and paperless billing will start within 45 days after you sign up. It may take up to two billing cycles for the discount to appear on your bill. @steve1214

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2 hours ago

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steve1214

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ok that makes sense and didn't know that, this is the first billing cycle so ill check back next month.

Thanks,

Steve

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1 hour ago

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XfinitySara

Official Employee

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3K Messages

It's always our pleasure to help, @steve1214! Here's an excellent source of further information regarding the Automatic Payments and Paperless billing Discount (APPD). Please let us know if you have any other questions, and thank you for giving us the chance to assist!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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25 minutes ago

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jenmaryland

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7 Messages

21 minutes ago

I am not getting the autopay discount either!!!! 

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jenmaryland

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7 Messages

20 minutes ago

I also have spent 35 minutes trying to get a live agent on the chat. Comcast customer service is the worst out there.  I have a simple question and can't get a live person to answer.

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