magnusonluke's profile
magnusonluke
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Mon, Sep 21, 2020 8:00 AM

Automatic withdrawal set up for the wrong day?

I have an automatic payment coming out on 09/26/2020 was informed that i also had one on 09/21/20 which didn’t go through and services for suspended. I did not make a payment date for 09/21/2020 the agent doesn’t see me making one either. Now I stranded without services to work the new job i just acquired. This is horrible customer service 😕

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8 m ago

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25.5K Messages

8 m ago

@magnusonluke wrote:
I have an automatic payment coming out on 09/26/2020 was informed that i also had one on 09/21/20 which didn’t go through and services for suspended. I did not make a payment date for 09/21/2020 the agent doesn’t see me making one either. Now I stranded without services to work the new job i just acquired. This is horrible customer service 😕
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastMichael

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2.9K Messages

8 m ago

Greetings, @magnusonluke! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your services have been shut off. I would like to see what we can do to get them back for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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