Automatic withdrawal set up for the wrong day?

I have an automatic payment coming out on 09/26/2020 was informed that i also had one on 09/21/20 which didn’t go through and services for suspended. I did not make a payment date for 09/21/2020 the agent doesn’t see me making one either. Now I stranded without services to work the new job i just acquired. This is horrible customer service 😕

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Again

Expert

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31.9K Messages

5 years ago

@magnusonluke wrote:
I have an automatic payment coming out on 09/26/2020 was informed that i also had one on 09/21/20 which didn’t go through and services for suspended. I did not make a payment date for 09/21/2020 the agent doesn’t see me making one either. Now I stranded without services to work the new job i just acquired. This is horrible customer service 😕

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

Greetings, @magnusonluke! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your services have been shut off. I would like to see what we can do to get them back for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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Billing

magnusonluke

Automatic withdrawal set up for the wrong day?

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XfinityMichaelC

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