1 Message
Automatic payment and paperless billing discount not applying
I received the paperless billing discount for my current plan for the previous month's bill, however the discount is not showing up in the current bill. The plan is the same. Why is that?
XfinityVictor
Official Employee
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1.3K Messages
2 years ago
@user_498263
Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityVictor
Official Employee
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1.3K Messages
2 years ago
May I please have the city, state, and zip code?
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XfinityVictor
Official Employee
•
1.3K Messages
2 years ago
Thank you for providing your account information, I can finish verifying the account by sending a verification code. We can send it via text or email. Which would you prefer?
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