J

Visitor

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1 Message

Wednesday, May 21st, 2025 12:51 PM

automatic billing payment discount

I changed to automatic payment option through my bank account so that I could get more discount around two months ago i guess.

but it has not reflected on my payment yet. 

when would ever be reflected on my billing?

Official Employee

 • 

2.5K Messages

2 days ago

Hello, @user_73nyl5

 

The automatic payment paperless billing discount is a huge benefit to our customers when come to cost savings. It's a great addition to our promotional offers. I would check your service agreement to make sure you have it on your promotion. To view your contract with Comcast, follow these steps:

  1. Log in to your Xfinity account.
  2. Click on the Account icon in the top right corner.
  3. Select Account and Identity.
  4. Scroll down to LEGAL AGREEMENTS AND CONTRACTS and choose Legal agreements.

You will then see a list of your legal documents, including your contract. Alternatively, you can visit the Legal Agreements and Contract page directly, but you may need to log in first.

 

For more details see: https://www.xfinity.com/support/articles/my-account-find-contract

 

 

Expert

 • 

31.6K Messages

1 day ago

@jinjulanae 

I changed to automatic payment option through my bank account so that I could get more discount around two months ago i guess.

but it has not reflected on my payment yet. 

when would ever be reflected on my billing?

Those autopays don't kick in until the third billing cycle or 45 days.  Just an FYI.

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