Visitor
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3 Messages
Auto-Billing gone amuck
Xfinity seems to think it's okay to auto-bill my credit card whatever it wants. No explanation. No asking for permission. Doesn't matter what my bill amount is. It's not Okay!
I called your 800 number, and the auto-agent asked me if I'd like to try your text chat or stay online for an agent. I asked to stay online for an agent. So round and round I went as the auto-agent kept cheerily asking me if I'd like to try your text chat. Finally I said yes, got the text link, and the link doesn't work!
Can someone contact me and tell me why my credit card was charged $44.25 more than my bill amount?
XfinityLinda
Official Employee
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1.4K Messages
4 months ago
Oh, no, @OnSugarMountain. Sorry to hear about the trouble with autopay and your experience so far. You have reached the right place for assistance. We'll have to check the billing for you to see what is happening, and why you were billed. To get started, we'll need for you to send us a Direct Message with your full name, and complete service address via Direct Message. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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