Visitor
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1 Message
Auto Pay
Hi, I noticed a late fee on last month’s bill, but I’ve been enrolled in autopay for about a year. Can you explain why my payment was late and whether autopay processed correctly? Please review my account and remove the late fee. Thank you!
XfinityBenny
Official Employee
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1.8K Messages
8 hours ago
@user_gfrx2j Thanks for adding a post. A failed payment can result from the card on file expiring, not having enough funds, or the bank rejecting the transaction. We recommend using the bank account to process the auto payment, in order to avoid issues with cards expiring. It also enables the monthly autopay discount. Double check the payment information on the account through the Xfinity App. If you don't have the app follow the steps here https://www.xfinity.com/support/articles/setting-up-auto-payments to check the autopay account. A credit for a late fee or interruptions of service can be requested through the steps here https://www.xfinity.com/support/articles/credit-xfinity-assistant.
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user_git1kk
Visitor
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1 Message
8 hours ago
I have been requesting paper billing.
I was told that it was changed back to paper but it has not. And you continue to auto pay yourself without my authorization for use of my credit card
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