5 Messages
Auto pay setup does not work
I have just started a new plan yesterday and when I go to setup auto pay it tells me auto pay is turned on and has successfully been setup but it just keeps telling me set up auto pay when I go back to billing. I have probably done this about 20 times today for a period of 10 hours and it never actually sets up auto pay even though it tells me it’s been setup successfully
Accepted Solution
ccRuben
Retired Employee
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729 Messages
2 years ago
Thank you, I will be happy to see what is happening here. In order to access your account in full, I will need to send you a quick verification post to the email or number on file. This code expires 15 minutes after being sent, am I ok to send it now?
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Accepted Solution
ccRuben
Retired Employee
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729 Messages
2 years ago
Please send the code in the live private message, thank you.
1
Accepted Solution
EdGotti123
5 Messages
2 years ago
This has been solved, your service must be activated first for anyone having this same issue, then after your internet is activated you can setup auto pay.
support was very helpful and get a thumbs up from me
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ccRuben
Retired Employee
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729 Messages
2 years ago
Hello! Thank you for taking the time to reach out, I am sorry you are experiencing difficulties with your autopay feature. Please send us a direct message with your name and address, we will be happy to help. Thank you!
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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