1 Message
Auto Pay - My check has 10 digits but the xfinity system only takes 9 digits
On my check it has 10 digits for the account number. On the Xfinity website I'm trying to setup auto pay but it's only takes 9 digits. Of course calling Customer Service it takes you round and round and none of the option resolve this problem and you can't speak with a human.
How do I add a auto pay with 10 digits for the account number.
EG
Expert
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106.7K Messages
6 days ago
The concern is not "Channels And Programming" help related.......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.3K Messages
6 days ago
Hi there! Thank you so much for reaching out to us about your billing concerns. We can definitely help here with setting up your autopay.
Usually the Routing number will be 9 digits while your bank account number would be 10 digits.
We can also recommend checking out our autopay set up article here for step by step. https://www.xfinity.com/support/articles/setting-up-auto-payments
If you are still running into any issues please let us know!
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