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user_d0qd0b
1st Topic
1st Reply

3 Messages

Thursday, December 21st, 2023 5:18 PM

Closed

Auto pay failed

How do I get it to work? Wasted so much time on the automated phone number. Would like to speak to a representative to get it resolved so I can move on with my life. 

Question

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Updated 

1 year ago

66

2

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CCXanadu

Retired Employee

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300 Messages

1 year ago

We can't edit payment information, but we can help with walking you through the settings! We leave the power and permissions all in your hands. When you go through these steps, which step do you come across an error or message and what is that error?

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user_d0qd0b

3 Messages

Power and permissions = we have to do everything now. You'll have us climbing the poles next. 

1 year ago

0

CCXanadu

Retired Employee

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300 Messages

With settings and registering the permissions to automatically withdraw from your account being in your hands, it eliminates the wait time when trying to work over the phone and makes any changes you'd like to make available to you at any time of day (or night) from any choice of device when logged into your account.

Were you able to complete the automatic payment setup in the steps on the link provided above?

1 year ago

0

user_d0qd0b

3 Messages

1 year ago

Yes it worked the second time. 

1

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XfinityAmira

Official Employee

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4.2K Messages

@user_d0qd0b, Fantastic, thanks for letting us know and this is great to hear. Please be sure to create a New Public post for any future needs, we're here to help. Have a wonderful rest of your day!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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