@user_0c5ozu, I understand how concerning it is when an expected discount doesn't appear on your bill. The automatic payment is applied when you have a checking or savings account and paperless billing. Automatic payments and paperless billing discount (APPD). Have you made any changes to your automatic payment billing preferences?
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XfinityDuron
Official Employee
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1.2K Messages
2 hours ago
Hello there @user_0c5ozu, how long has it been since you added autopay to your account?
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