@user_0c5ozu, I understand how concerning it is when an expected discount doesn't appear on your bill. The automatic payment is applied when you have a checking or savings account and paperless billing. Automatic payments and paperless billing discount (APPD). Have you made any changes to your automatic payment billing preferences?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I just made an update to change the auto pay to my personal checking. This should give a $10 discount but my understanding was auto pay with a credit card provides a $5 discount.
user_0c5ozu I'm glad to hear you were able to update your payment method. It can take about a billing cycle to reflect on your account. We did use to offer a discount for Autopay on credit card with a discount of $5. We changed that process a couple of years ago to the bank draft discount. Are there any other questions or concerns I can answer for you today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDuron
Official Employee
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1.2K Messages
23 days ago
Hello there @user_0c5ozu, how long has it been since you added autopay to your account?
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