Auto pay discount was stopped??

Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. 

Depending on when the promotion was added, some older offers required customers to enroll in paperless billing and automatic payments within a certain timeframe and maintain enrollment to keep the discount. More recent promotions work a little differently and can automatically reapply the discount after re-enrolling in automatic payments with a bank account. If the account is subscribed to one of our newer promotions, the discount should reapply within 45 days. For reference, you can find more information about paperless billing and automatic payments here:
https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

We'll need to review the account and the specific promotion attached to it to determine exactly why the discount was removed and whether it is expected to return automatically.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514