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user_h9oais

4 Messages

Monday, January 22nd, 2024 10:17 PM

Closed

auto pay discount not received

I'm supposed to receive an auto pay discount of $10 for paying out of my bank account but not receiving it.  How do I get it?

Question

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Updated 

1 year ago

184

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EG

Expert

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110.3K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAlyssaA

Official Employee

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1.8K Messages

1 year ago

Good afternoon @user_h9oais, and thank you for reaching out on our Community Forums with your autopay discount concerns. May I ask when you first enrolled in autopay? It can take up to 45-days from enrollment for the discount to appear on your statement. 

 

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user_h9oais

4 Messages

@XfinityAlyssaA​ Hi Alyssa, Thank you for your response.  I have been on auto pay since 3/2010, paying with credit card and switched to paying from my bank account in 1/24 but I have never received any discount.

1 year ago

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XfinityGabriel

Official Employee

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2.2K Messages

Thanks for letting us know, @user_h9oais! To recieve this discount, in some areas, you would have to have an eligible promotion. Have you signed up for a new promotion since 3/2010?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_h9oais

4 Messages

No, I haven't signed up for a new promotion but I received this email from Xfinity on 12/28/23:

"Good news! Effective January 1, 2024, your enrollment in automatic payments and paperless billing provides you with a monthly discount. If you are enrolled in automatic payments with a stored bank account, you will receive a $10 discount per month. If you are enrolled in automatic payments with a credit or debit card, you will receive a $5 discount per month. NO ACTION IS NEEDED TO RECEIVE THESE DISCOUNTS.

If you opt out of automatic payments or paperless billing this discount will be removed entirely."
I still see no reason why I am not receiving this discount since, according to this email specifies "NO ACTION IS NEEDED TO RECEIVE THESE DISCOUNTS".
 

(edited)

1 year ago

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XfinityThomasB

Official Employee

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1.9K Messages

Gotcha! Thank you user_h9oais. We can easily look to see what the status would be.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_h9oais

4 Messages

After direct messaging with an Xfinity Support person, I was sent a link to complete a service change request at 7pm last night but the link already expired when I clicked "Continue" even tho it wasn't supposed to expire in 72 hrs.  Please resend request.  Thks

1 year ago

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