Visitor

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1 Message

10/18/2026 7:28 PM

Auto pay discount is not reflected

Hi I recently opened an account with Internet service. I initially set up a credit card for auto pay but soon(after a few minutes) corrected that to use a bank account, before the first bill was generated. However, the bill still shows that I don't have the auto pay discount. Can you check that if I have set up correctly and am eligible for the discount. 

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Official Employee

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2.6K Messages

1 hour ago

 

user_tgooy6 Thanks for reaching out with your concerns! It can take up to 45 days for the discount to apply to your account depending on when in your billing cycle the change is made. You can check your payment method by following instructions found here https://www.xfinity.com/support/articles/setting-up-auto-payments. 

 

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