1 Message
Auto Draft Charge After Cancellation
I submitted to have my service cancelled on 6/29/2023 due to moving. I received an email confirmation of my request stating my “last day of service” is 6/29/2023 12:00:00 AM. Unfortunately, it has continued to be auto drafted for $162.23 monthly on 7/7, 8/7, 9/7, 10/10 and 11/07 for a total of $811.15 before I caught this huge mistake.
I called billing and so far have been told that it was not acknowledged in the system so it could be refunded. This must be a mistake and cannot be correct. Please help.
CCRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_a7kz8p, thanks for reaching out for help with your account and billing. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems
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XfinityOrlandoM
Official Employee
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2.4K Messages
2 years ago
@user_a7kz8p
Thank for allowing us to assist you and clear up your concerns
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