ATTN: Unfair Billing Practices

​As a loyal Xfinity customer since 2011, I wanted to bring to your attention the unfair billing practices and poor customer experiences that I have been facing with your service.​

​In January 2022, I signed a new contract with Xfinity Mobile Service that included a discount of $25.00 on my internet connection. The discount was valid until March 2024. However, last month, when I changed my internet speed from Super-Fast to Fast, the Xfinity Mobile Discount of $25.00 disappeared from my bill. Despite contacting your customer service, the issue remains unresolved, and I have not been able to regain the discount.​

​This is a clear case of unfair billing practice, and I request that you address this issue as soon as possible. Additionally, I would appreciate it if you could rectify previous bills where this discount was not applied.​

​I would also like to share my experience with your customer service representatives. When I requested over the phone to lower my speed from 800 Mbps to 400Mbps, I was told that it was not possible because my modem could not support a lower speed. As an IT professional, I found this reason hard to believe, and I was able to manage it online through your portal. This shows that there is room for improvement in your customer service team.​

​Thank you for your attention to this matter.​

​Sincerely,​

(Edited: Personal Information)