attempting to talk to a live agent about a credit

pacoqok, Hi there! Thanks for taking the time out of your Friday to reach out. I can certainly understand the inconvenience caused by having to chase this for so long. I am sorry to learn about this experience. You've reached the right team of experts who specialize in resolving credit concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.