Visitor
•
3 Messages
At&t is better
I switched to Xfinity just 3months back
And recently asked Xfinity support to remove phone services(which was complementary)
At the time of removing services xfinity agent told me it's complementary and it won't impact your bill whereas it will reduce my bill.Definitely I agreed to this and my bill supposed to come around 35dollars
And now it has shown up 65 dollars
When I am checking with xfinity customer care he is saying you had already confirmed this in text consent.
How to get correct information what was discussed during my conversation with agent.
To me it's total false information presented
And I would say go for At&t it's stable and reliable also
Xfinity tries to push so many things in your bill and suddenly when you change their bill plan you will see so many hidden charges appearing in you bill
EG
Expert
•
110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMichaelC
Administrator
•
4.3K Messages
2 years ago
Hello, @user_00007! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your bill and would like to have a closer look into this. Since this is regarding the bill we will need some information from you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
Thank you for getting this moved over, @EG!
0
EG
Expert
•
110.3K Messages
2 years ago
@XfinityMichaelC
Quite welcome !
0
0
user_00007
Visitor
•
3 Messages
2 years ago
Xfinity experts are again explaining me same things which I already
If xfinity experts don't have proper explanation then what is purpose of this forum
3
0