Astronomically high bill

Xfinity refreshed the page when I had already written everything out. 

my bill is sitting at $214 right now. When I first started with yall it was a pretty $60 max. Two months ago it was $70 and now it’s $107 (which is a $40 increase. Beyond insane) 

I was late to paying my bill this month because the payment date was moved so (foolishly) I thought I had already paid it weeks ago. Now because I was late by 3 [Edit: Language] days they double charged me (now my bill is $214) and it’s saying that if I don’t pay that my WiFi will be shut off. 

I tried contacting Xfinity through their number and through chat and each time I was met with the same bumbling robot that has no concept of what getting [Edit: Language]. Each and every [Edit: Language] time I asked to speak to a representative I was sent back to the very beginning and asked if I wanted a code texted to me to speak with their virtual assistant! NO! I want to talk to an actual human being and get this figured out! I am just absolutely gobsmacked that they’ve allowed themselves to do this. 

I have been a loyal customer for 2 years and probably longer than that. I have paid my bill on time every month with no issues. [Edit: language]