millerjw11708's profile

Frequent Visitor

 • 

12 Messages

Mon, Jan 11, 2021 4:00 PM

Assistance with billing increases - long time customer

I have been a very long term Comcast customer. Receintly my Internet bill has almost doubled for the same service.  I would appreciate if a representative would contact me regarding any promotions that may be available for long term customers in good standing. 

Thank you.

-J

 

Responses

Frequent Visitor

 • 

12 Messages

7 m ago

Would a Comcast representative please PM me?

Frequent Visitor

 • 

12 Messages

6 m ago

Could a comcast rep please contact me to discuss my options? Other providers are offering comparable services much cheaper that what my rate was hiked to.

XfinityAmira

Official Employee

 • 

2.4K Messages

6 m ago

Hello @millerjw11708, thanks for reaching out to our Digital Care Team on our Forums page. We offer our deepest apologies for the delay in getting back to you. We appreciate you being a customer with us and for wanting to continue service with us as well. We value your loyalty to Comcast and we also understand the importance of having a manageable bill. You have reached the right team to help and we would love to assist you with reviewing options better fitting for your overall needs. 

 

I see you have already sent us a private message and we will respond promptly. 

Frequent Visitor

 • 

12 Messages

6 m ago

Thank You. 

PM sent

Frequent Visitor

 • 

12 Messages

6 m ago

I have replied several times to your PM and have not recieved any reply. Would someone please get back to me?

XfinityAmira

Official Employee

 • 

2.4K Messages

6 m ago

@millerjw11708, we can't apologize enough for the delay in getting back to you, we are experiencing higher than normal volume at this time. I hope you can forgive us and I have replied to your private message. I'm excited to continue working with you there, thank you. 

New to the Community?

Start Here