Frequent Visitor
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12 Messages
Assistance with billing increases - long time customer
I have been a very long term Comcast customer. Receintly my Internet bill has almost doubled for the same service. I would appreciate if a representative would contact me regarding any promotions that may be available for long term customers in good standing.
Thank you.
-J
Responses
millerjw11708
Frequent Visitor
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12 Messages
5 m ago
Would a Comcast representative please PM me?
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millerjw11708
Frequent Visitor
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12 Messages
5 m ago
Could a comcast rep please contact me to discuss my options? Other providers are offering comparable services much cheaper that what my rate was hiked to.
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ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello @millerjw11708, thanks for reaching out to our Digital Care Team on our Forums page. We offer our deepest apologies for the delay in getting back to you. We appreciate you being a customer with us and for wanting to continue service with us as well. We value your loyalty to Comcast and we also understand the importance of having a manageable bill. You have reached the right team to help and we would love to assist you with reviewing options better fitting for your overall needs.
I see you have already sent us a private message and we will respond promptly.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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millerjw11708
Frequent Visitor
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12 Messages
5 m ago
Thank You.
PM sent
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millerjw11708
Frequent Visitor
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12 Messages
5 m ago
I have replied several times to your PM and have not recieved any reply. Would someone please get back to me?
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ComcastAmira
Official Employee
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2.3K Messages
4 m ago
@millerjw11708, we can't apologize enough for the delay in getting back to you, we are experiencing higher than normal volume at this time. I hope you can forgive us and I have replied to your private message. I'm excited to continue working with you there, thank you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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