Visitor
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1 Message
Assistance with Bill and Discount Options
Hello,
My 24-month contract discount of $33.00 has recently ended, and I’ve also noticed that my automatic payment discount has decreased from $10.00 to $2.00. This has caused my monthly bill to increase significantly from $65.00 to $93.00, which is a substantial impact on our budget.
I would like to learn more about how I might qualify for the 5-year promotional discount or any other available discounts that could help lower my bill. Your guidance on this would be greatly appreciated.
Thank you very much for your time and assistance.
XfinitySeth
Official Employee
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500 Messages
6 days ago
Happy Monday user_hrtbyg 🙌 I hope the week is starting off well for you, and appreciate you bringing you concerns to our community! Especially in today's wacky economy, I definitely know the value of budgeting and saving every dollar where you can. Rest assured you're in the best place for help with your package, and seeing as how you're coming off of a promotion, there's a good chance that new ones are available 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to start checking on this for you!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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