Visitor
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Assistance Needed: Returned Equipment Still Showing as Outstanding
Hi,
This process has felt like a never-ending gauntlet, but I finally received my credit related to this issue:
https://forums.xfinity.com/conversations/billing/assistance-needed-consolidate-accounts-after-move-close-old-account-and-transfer-mobile-service-but-stuck/68f1814919d01b57e4dfca49
https://forums.xfinity.com/conversations/billing/assistance-needed-consolidate-accounts-after-move-close-old-account-and-transfer-mobile-service-but-stuck/68f1814919d01b57e4dfca49
To clarify the equipment situation:
- I had two properties, and at both previous locations, I used my own modem.
- After moving, I received two modems at my new home by mistake.
- I returned the extra modem and have the receipt and images to prove it.
Despite this, I am now receiving repeated emails and texts stating that I did not return the modem, which is not accurate.
Can someone please assist in resolving this?
XfinityMartyR
Official Employee
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2.8K Messages
20 hours ago
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