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I have been a loyal customer for close to 8 years now. I will be canceling my account today. I made a double payment last week of 357.12. I was told last week I would receive the refund back in my bank account in 2 days. I asked to process the payment I made on the visa credit card and not my bank account. I was lied to last Thursday, Yesterday, and today. I was told my refund will be in my account in 24 to 72 hours. As soon as I get off the phone today, I get a text saying my open ticket was closed and I was denied my refund. This is [Edit: Language]. You are a billion dollar company. I need that 357.12 for my bills and food. Being lied to by your customer service representatives was horrible. After I cancel my service, I will make sure ALL of my new homebuyers know what yall did and to not use you for services. I am a homebuilder. This is the worst customer service I have experienced in my 49 years. You stole my money I need for my family.