Visitor
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2 Messages
Arrangments
Hi. I had a chat conversation with agent that confirmed an arrangement for feb 28 and promised to keep the service .. i schedule the payments and the service was disconnected. Who will be able to help. I saved the chat .
EG
Expert
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109.9K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcos
Official Employee
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2.3K Messages
2 months ago
Hello user_c27f58, thank you for reaching out being part of our Forum community. When you scheduled that payment, did you also take the steps to create a payment arrangement through the self-service options, or just a regular scheduled payment? This is a great 'Walkthrough' to help with setting up payment arrangements.
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