Are you kidding me?

Good afternoon, and thank you for reaching out to our Community Concerns team so we can address your billing situation. I completely understand your frustration @user_f3ejbu, I would feel the same way if I were billed but never received service.

We’d be happy to take a closer look into this for you. To get started, please send us a Direct Message with your full name and service address so we can review your account in more detail.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Messaging" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it