Visitor
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2 Messages
Are the Statements incorrect?
Seems I got someone else's bill this month. Is there a problem with billing this month?
Visitor
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2 Messages
Seems I got someone else's bill this month. Is there a problem with billing this month?
Accepted Solution
XfinityRoberto
Official Employee
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872 Messages
9 months ago
Hi there, I am sorry to hear you received the wrong statement. You are in the right place and we would like to take a look at the account and the billing statement you received.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
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XfinityRoberto
Official Employee
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872 Messages
9 months ago
Thank you so much for your name and address. I have located the account I see that the pause was removed. We did notify customers about the changes.
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user_00ac2c
Visitor
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2 Messages
9 months ago
Please see response in message center.
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