Are the Statements incorrect?

Hi there, I am sorry to hear you received the wrong statement. You are in the right place and we would like to take a look at the account and the billing statement you received.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you so much for your name and address. I have located the account I see that the pause was removed. We did notify customers about the changes. 

Please see response in message center.