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Visitor

 • 

2 Messages

Sunday, March 19th, 2023 2:41 AM

Closed

Are the Statements incorrect?

​​Seems I got someone else's bill this month. Is there a problem with billing this month?​​

Accepted Solution

Official Employee

 • 

872 Messages

9 months ago

Hi there, I am sorry to hear you received the wrong statement. You are in the right place and we would like to take a look at the account and the billing statement you received.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Official Employee

 • 

872 Messages

9 months ago

Thank you so much for your name and address. I have located the account I see that the pause was removed. We did notify customers about the changes. 

Visitor

 • 

2 Messages

9 months ago

Please see response in message center. 

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