U

Visitor

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2 Messages

Mon, Jul 26, 2021 5:21 PM

Approved for EBB

Hello, I  was approved for EBB and I need for it to be applied to my Internet Essential account [Edited: "Personal Information"]. My application ID [Edited: "Personal Information"].

Responses

EG

Expert

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89.2K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

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376 Messages

2 m ago

Hi, @user_158d36. We ask that you do not publicly provide your information. We'd be happy to look into the specifics of your account in a private message. It sounds like you already went through the national verifier, did you already go here -> https://comca.st/3zDOekg to officially apply and get it on to your account? 

Visitor

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2 Messages

2 m ago

No. I was approved, how do I get it to be applied to my account?

Official Employee

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438 Messages

I am so glad to hear that you were approved. Were you able to complete the enrollment through https://comca.st/3zGATYu?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Can you email me the link to connect my Essential account to my EBB 

Official Employee

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306 Messages

Thank you for reaching out with a great question. If you have Internet Essentials service, you’ll need to enroll in the Emergency Broadband Benefit program at https://comca.st/3BNqPic using your Xfinity ID and complete the consent and application process.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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